Information and Message Center — Diagnostics and Checks (Focus 1)

Contents: Inspection and verification ↳ Self-diagnostic mode ↳ Table of signs of malfunctions ↳ Diagnostics performed by the Ford… ↳ Information and Message Center… ↳

Inspection and verification

1. Check the validity of the customer's complaint by using the system.

2. Perform a visual inspection for obvious signs of mechanical and electrical damage.

Visual inspection table

Mechanical factors

Electrical factors

– Fuel gauge lock

- Damaged fuel tank

– Damaged windshield washer fluid reservoir

– Fuse(s)

- Wiring harness

– Loose or corroded connector(s)

- Instrument panel

– Outside air temperature sensor

– Information and Message Center

– Windscreen washer fluid level switch

3. If an obvious cause for the reported or received complaint is identified, correct the fault (if possible) before proceeding to the next step.

4. Check the correct operation of the following systems by operating the systems.

Outside air temperature
Average speed
Instantaneous fuel consumption
Average fuel consumption
Remaining distance to refueling

5. If the cause of the malfunction is not obvious, check the malfunction symptom and refer to Self-diagnosis Mode.

Self-diagnostic mode

1. To enter the self-diagnosis mode of the information and message center, set the ignition switch to position II, press and hold the SELECT button for five seconds.

2. Release the SELECT button: the information and message center will enter the Self-diagnosis mode.

3. To switch between the tests described below in the Self-Diagnostic Mode, press the SELECT button.

4. To exit the Self-Diagnostic Mode at any time, press the RESET button on the information and message center or the INFO button on the turn signal switch.

5. If Self-Diagnostic Mode is not available, use the FDS 2000 Information and Message Center for diagnostics.

Examination	Displayed syntax	Checked indicator/indicator lamp/display	Description
1. Checking segments and output tone	All segments are included	-	Displays all the segments that are switched on to check the operation of the bulbs. A tone signal is generated every two seconds. There are no manipulations with the windshield washer fluid level indicator lamp and the ice warning indicator lamp.
2. Checking the inclusion of segments	All segments are included	Checking the light bulbs	Displays all enabled segments to test the operation of the bulbs.
3. Speed sensor input signal status	km/h or m/h	Average speed.	Displays the input pulse signal received from the speed sensor.
4. Fuel supply flow input signal status	L/h	Instantaneous fuel consumption.	Displays the input pulse signal received from the fuel pump module.
5. Average fuel consumption signal status	L/100km	Average fuel consumption.	Displays the average fuel economy calculated by the powertrain control module (PCM).
6. Fuel tank resistance input signal status	Fuel pump symbol and L or°G	Remaining distance to refueling.	Displays the amount of fuel remaining in the fuel tank in liters or gallons. When the circuit is open, the message OC is displayed; when the circuit is closed, the SC message is issued.
7. Fuel tank resistance input signal status	Fuel pump	-	Displays the fuel tank reference input voltage value in V (the measured level should be 0.5 V below the battery voltage).
8. Fuel correction factor	MPG	Instantaneous fuel consumption	Displays the correction factor of the fuel consumption pulse signal as a percentage (can have a value of ±25).
9. Air temperature sensor input signal status	°C	Outside air temperature.	Displays the outside air temperature. At values below - 40°C or above + 65°C, the OC and SC messages are displayed.
10. Status of the parking light input signal	LO or HI	Status of the input signal of the parking lights	Displays the status of the parking light input signal. When the parking light is turned on (ON position), HI is displayed.
11. Battery voltage input signal status	Lbt or Hbt	Power supply.	Displays the current battery voltage. The Lbt message is displayed when the battery voltage is low. The Hbt message is displayed when the battery voltage is high.
12. Checking the ROM code	ROM	The version of the installed software of the information and messages module.	Displays the version of the installed software.

6. If the complaint is not resolved after exiting the Self-Diagnostic Mode, refer to the Malfunction Symptom Table.

Table of signs of malfunctions

State	Possible Causes	Action
•The control lamp does not work - outside air temperature	•Electrical circuit(s). •Ice warning indicator light. •Outdoor air temperature sensor. •Information and message center.	•GO to Pinpoint Test A.
•The control lamp is constantly on - outside air temperature	•Electrical circuit(s). •Outdoor air temperature sensor. •Information and message center.	•GO to Pinpoint Test B.
•The indicator lamp does not work - the windshield washer fluid level is low	•Electrical circuit(s). •Windshield washer fluid level indicator light •Windshield washer fluid level switch. •Information and message center.	•GO to Pinpoint Test C.
•The control lamp is constantly on - the level of the windshield washer fluid	•Electrical circuit(s). •Windshield washer fluid level switch. •Information and message center.	•GO to Pinpoint Test D.
•The medium speed function does not work	•Electrical circuit(s). •Vehicle Speed Sensor (VSS). •Information and message center. •Powertrain Control Module (PCM).	•GO to Pinpoint Test E.
•The instant fuel consumption function does not work	•Electrical circuit(s). •Fuel pump module. •Information and message center. •PCM.	•GO to Pinpoint Test F.
•The average fuel consumption function does not work	•Electrical circuit(s). •Fuel pump module. •PCM.	•GO to Pinpoint Test F.
•The remaining distance to refueling function does not work	•Electrical circuit(s). •Fuel pump module. •PCM.	•GO to Pinpoint Test G.

Diagnostics performed by the Ford Diagnostic System Tester (FDS 2000)

1. To access the Ford Diagnostic System (FDS 2000) tests, connect the FDS 2000 to the Data Link Connector (DLC) located under the instrument panel and select the vehicle type being tested from the FDS 2000 menu.

2. If the DTCs returned are related to the complaint, go to the Diagnostic Trouble Code (DTC) list in the Information and Message Center.

3. If there are no DTCs listed that are relevant to the complaint, proceed to the Symptom Chart to continue diagnosis.

Information and Message Center Diagnostic Trouble Code (DTC) List

Self-diagnostic mode DTC codes displayed	DTC	Description	Source	Actions
1287	P1287	Fuel system pulse width is larger than expected	Information and Message Center	For additional information, see Section 413-01.
1500	P1500	Intermittent Vehicle Speed Signal Failure	Information and Message Center	GO to Pinpoint Test E
5730	C1730	Reference voltage is out of range	Information and Message Center	GO to Pinpoint Test F
9201	B1201	Fuel system sensor circuit malfunction	Information and Message Center	For additional information, see Section 413-01.
9203	B1203	Short circuit of fuel system sensor circuit relative to battery voltage	Information and Message Center	For additional information, see Section 413-01.
9255	B1255	Open circuit of the outside air temperature sensor	Information and Message Center	GO to Pinpoint Test A.
9257	B1257	Short circuit of the outside air temperature sensor to ground"	Information and Message Center	GO to Pinpoint Test A.
9317	B1317	High battery voltage (above 15.5V)	Information and Message Center	Use FDS 2000 to perform diagnostics.
9318	B1318	Low battery voltage (diagnostic mode only)	Information and Message Center	Use FDS 2000 to perform diagnostics.
9342	B1342	Central timer module failure	Information and Message Center	Use FDS 2000 to perform diagnostics.
9342	B2143	Memory device error	Information and Message Center	Use FDS 2000 to perform diagnostics.
A369	B2369	Short circuit to ground in the horn output circuit	Information and Message Center	Use FDS 2000 to perform diagnostics.
A477	B2477	Configuration error	Information and Message Center	Use FDS 2000 to perform diagnostics.