Inspection and verification
1. Check the validity of the customer's complaint.
2. Visually inspect for obvious signs of mechanical or electrical damage.
Visual inspection table
|
Mechanical factors |
Electrical factors |
|
• Damaged switch(es) |
• Fuse(s) • Wiring harness • Electrical connector(s) • Electric motor(s) • Switch(es) |
3. If an obvious cause for a reported or received complaint is identified, resolve it (if possible) before proceeding with further action.
4. If the cause is not visually obvious, check the malfunction symptom and refer to the Malfunction Symptom Table.
Table of signs of malfunction
|
State |
Possible Causes |
Action |
|
•The electric seat does not work |
•Power seat control switch. |
•PERFORM power seat control switch component check. REFER to Wiring Diagrams. |
|
•Electrical circuit(s). •Electric motor(s). |
• Proceed to PINPOINT TEST E |
|
|
•Seat heating does not work |
•Seat heating switch(es). |
•PERFORM seat heater switch check. REFER to Wiring Diagrams. |
|
•Electrical circuit(s). |
• Proceed to PINPOINT TEST F |
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