Inspection and verification
1. Check the validity of the customer's complaint.
2. Visually inspect for obvious signs of mechanical or electrical damage.
Visual inspection table
|
Mechanical factors |
Electrical factors |
|
• Window sealing • Window door frame |
• Fuse(s) • Electrical connector(s) • Switch(es) • Network cable(s) • Electrical circuit(s) • Initialization process • Relay |
3. If an obvious cause for a reported or received complaint is found, correct that cause (if possible) before moving on to the next step.
4. If the cause is not visually obvious, check the malfunction symptom and refer to the Malfunction Symptom Table.
Table of signs of malfunctions
|
State |
Possible Causes |
Action |
|
•All windows with electric window lifter do not work - front and rear windows with electric window lifter |
•Electrical circuit(s). |
• Proceed to PINPOINT TEST I. |
|
•: One window with electric window lifter does not work - front and rear windows with electric window lifter |
•Inoperative window switch. |
•PERFORM a power window switch component check. REFER to the Wiring Diagrams. |
|
•Electrical circuit(s). |
• Proceed to PINPOINT TEST J. |
|
|
•: One-touch open/close function does not work - front and rear power windows |
Driver's door window power switch. |
•PERFORM the driver's door window switch component check. REFER to the Wiring Diagrams. |
|
•Inoperative window switch. |
•PERFORM a power window switch component check. REFER to the Wiring Diagrams. |
|
|
•Window lifter motor. |
•INSTALL a new window regulator motor. Refer to Section 501-11 for additional information. |
|
|
•General closing does not work |
•Central security module. |
•Perform the Central Security Module self-test. For more information, refer to Section 419-01A / 419-01B. |
|
•Central timer module. |
•Perform the Central Timer Module self-test. For additional information, refer to Section 419-10. |
|
|
•Electrical circuit(s) |
• Proceed to PINPOINT TEST K. |
|
|
•All windows with electric window lifter do not work - front windows with electric window lifter |
•Electrical circuit(s) |
• Proceed to PINPOINT TEST L. |
|
•One window regulator does not work - Driver's side |
•Driver's door window power switch. |
•PERFORM the driver's door window switch component check. REFER to the Wiring Diagrams. |
|
•Driver's door window regulator electric motor. •Electrical circuit(s) |
• Proceed to PINPOINT TEST M. |
|
|
•One window with electric window lifter does not work - On the passenger side |
•Passenger door window power switch. |
•PERFORM the passenger door window power switch component check. REFER to the Wiring Diagrams. |
|
•Driver's door window power switch. |
•PERFORM the driver's door window switch component check. REFER to the Wiring Diagrams. |
|
|
•Passenger door window regulator electric motor. •Electrical circuit(s) |
• Proceed to PINPOINT TEST N. |
|
|
•One-touch opening function does not work - Front power windows |
•Driver's door window power switch. |
•PERFORM the driver's door window switch component check. REFER to the Wiring Diagrams. |
|
•The de-icing system does not work |
•Central timer module. |
•Perform the Central Timer Module self-test. For additional information, refer to Section 419-10. |
|
•Windshield heating relay. |
•PERFORM a windshield heater relay component check. REFER to the Wiring Diagrams. |
|
|
•Windshield heating switch. |
•PERFORM a windshield defroster switch component check. REFER to the Wiring Diagrams. |
|
|
•Rear window heating relay. |
•PERFORM a rear window defroster relay component check. REFER to the Wiring Diagrams. |
|
|
•Rear window heating switch. |
•PERFORM a rear window defogger switch component check. REFER to the Wiring Diagrams. |
|
|
•Rear window heating grille wire. •Electrical circuit(s). |
• Proceed to PINPOINT TEST O. |
|
|
•The de-icing system does not turn off automatically |
•Central timer module. |
•Perform the Central Timer Module self-test. For additional information, refer to Section 419-10. |
|
•Windshield heating relay. |
•PERFORM a windshield heater relay component check. REFER to the Wiring Diagrams. |
|
|
•Rear window heating relay. |
•PERFORM a rear window defroster relay component check. REFER to the Wiring Diagrams. |
Visitor comments