Your Mondeo cannot be completely without a workshop – for example, in connection with regular maintenance. At least as long as the new or used car is still under warranty. As a new vehicle, the Mondeo has a one-year general warranty, excluding current mileage. For body metal corrosion, Ford provides a twelve-year warranty.
After the expiration of the warranty period for a new car, a written contract is sent for the second year - with a maximum mileage of 50,000 kilometers - for warranty service and assistance in case of malfunctions of all major units. In the second year, the condition is that by the fourth year the mileage must be a maximum of 100,000 kilometers. For the first twelve «months of life» Mondeo Ford provides a European-level mobile warranty that includes «hotline» with the user, towing, parking and car rental services. Further, the mobile promise of the base Ford service point is valid. Therefore, if repairs are delayed beyond the Ford Dealer's specified time frame, you will be provided with a car rental, demo model, or transportation service.
Don't forget to draw up a proper contract with the workshop
To prevent possible troubles associated with the workshop or simply there is no time for self-help, there is no necessary experience or an expensive tool at hand, then do not immediately run to the workshop. In all cases, you yourself can have a great influence on the mood with which you leave the workshop. Pay attention to the rules of the game below and tips that you can try to use during your next visit to the workshop.
Where to go with Mondeo - to the warranty or any workshop?
The question of which shop to find for your Mondeo is basically always an open question. In addition to the warranty workshop, there are other workshops with good recommendations. Many repairs in them are carried out at the same competent level as in the warranty workshops. Oil changes, new brake pads, brake discs, tires and shock absorbers are often even better. However, pay attention mainly to whether this workshop has a certificate of class and whether it belongs to a corporation of motorists. However, during the warranty period, you will still have the opportunity to visit the appropriate Ford warranty workshop. Most often this is caused by technical inspection or repair of units. Simple defects in polishing or metal can - despite the guarantee - be repaired by yourself or in one of the nearest workshops. When new repair problems appear, it is naturally better to act according to the factory warranty.
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Written contract for repairs
Make a list of symptoms and deficiencies that have been noticed. Follow item by item of this list together with the master from the workshop or his representative. If, nevertheless, something remains unclear to you, then ask about it again. Show the identified shortcomings directly on the car. Complete your request for a repair.
Common type expressions «fulfill according to TÜV» or «renovate for vacation» downright programmed for subsequent disagreements. For example, when you need to pay for work that, in your opinion, was not necessary. Always make a repair request in writing. In the contract, it is necessary to specify the types of work performed as accurately as possible. Thanks to this, you can always show the confirmation of the ordered services in the workshop.
In order to never get into a mess, negotiate the prices for repair services in advance. Before submitting a repair request, you can pre-divide it by material and salary costs. Set a price cap for commonly occurring additional work. If the amount of work cannot be precisely determined in advance, then indicate in the workshop your specific, minimum possible cost of repair work. Make a request for estimated diagnostic costs. If, for example, your car consumes too much fuel or starts poorly if the engine «stutters» or strange noises are heard on the wheels, then diagnosis will most often be more expensive than the actual repair. Therefore, limit the troubleshooting to the price limit as well. For answers to your inquiries, please provide the workshop with your telephone number. Typically, a recall should follow if the scope of the repair has become more extensive or more expensive than previously agreed parameters. You can also adhere to additional written agreements according to the contract with the workshop. In the event of an increased amount of work, ask the workshop to also send a preliminary cost estimate in writing. Reputable firms tend to calculate upfront costs in the event that subsequent repairs are not carried out. Due to unpredictable work in advance, the current calculation of the preliminary cost estimate can be exceeded by a maximum of 15-20%.
Up to 30% off - special offers on parts and services
As soon as your Mondeo is exactly one year old, it makes sense to make a request for parts and services. Not only Ford warranty shops often offer a package of services that includes the purchase of genuine parts at a bargain price - you can save up to 30% on this. For example, ask your Ford dealer for a promotion «clean inside, below, outside». If replacement units are subject to payment, purchasing a new part should not always be your first choice: ask about the availability of prepared and tested replacement parts. This way you can save your «availability» - Naturally, with their comparable quality. Suitable replacement parts may be the engine, fuel injection system, transmission, clutch, alternator, starter and water pump. An oil change at a workshop or gas station sometimes costs a lot of money: their employees will gladly donate your car to a more expensive one «juice». Ask for cheap oils of the same specification - usually your Mondeo «running around» they are no worse.
Inspection with a master from the workshop - calculation of repair costs
After the repair, review the estimate provided by the workshop with the foreman or service consultant. Ask to explain to you incomprehensible abbreviations and special terms. The invoice should have line items such as payroll, material, and value added tax. Incorrect calculations can be claimed within six weeks of receipt.
Timely remind - unsatisfactory repair
Unsatisfactory repairs must be reported. Master class workshops must be responsible for it for six months (warranty obligations). Subsequent defects caused by improper repairs are of course also the responsibility of authorized workshops. If upon acceptance of the car you immediately identified the first defect, then the workshop, despite the fully completed amount of repair work, may include the costs of eliminating them. In these cases, note on your invoice that your payment will only be made subject to reservation and after a proper call. Notify the foreman about your claims in the business «tone». If the dispute cannot be resolved locally, contact the motor corporation courts for free assistance. Your workshop is a member of this corporation. The addresses of such authorities will be given to you, for example, in the central society of consumers, in our automobile club
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