Your Mondeo cannot be completely without a workshop – for example, in connection with regular maintenance. At least as long as the new or used car is still under warranty. As a new vehicle, the Mondeo has a one-year general warranty, excluding current mileage. For body metal corrosion, Ford provides a twelve-year warranty.
After the expiration of the warranty period for a new car, a written contract is sent for the second year - with a maximum mileage of 50,000 kilometers - for warranty service and assistance in case of malfunctions of all major units. In the second year, the condition is that by the fourth year the mileage must be a maximum of 100,000 kilometers. For the first twelve «months of life» Mondeo Ford provides a European-level mobile warranty that includes «hotline» with the user, towing, parking and car rental services. Further, the mobile promise of the base Ford service point is valid. Therefore, if repairs are delayed beyond the Ford Dealer's specified time frame, you will be provided with a car rental, demo model, or transportation service.
Don't forget to draw up a proper contract with the workshop
To prevent possible troubles associated with the workshop or simply there is no time for self-help, there is no necessary experience or an expensive tool at hand, then do not immediately run to the workshop. In all cases, you yourself can have a great influence on the mood with which you leave the workshop. Pay attention to the rules of the game below and tips that you can try to use during your next visit to the workshop.
Where to go with Mondeo - to the warranty or any workshop?
The question of which shop to find for your Mondeo is basically always an open question. In addition to the warranty workshop, there are other workshops with good recommendations. Many repairs in them are carried out at the same competent level as in the warranty workshops. Oil changes, new brake pads, brake discs, tires and shock absorbers are often even better. However, pay attention mainly to whether this workshop has a certificate of class and whether it belongs to a corporation of motorists. However, during the warranty period, you will still have the opportunity to visit the appropriate Ford warranty workshop. Most often this is caused by technical inspection or repair of units. Simple defects in polishing or metal can - despite the guarantee - be repaired by yourself or in one of the nearest workshops. When new repair problems appear, it is naturally better to act according to the factory warranty.PRACTICAL ADVICE | |
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Written contract for repairs
Make a list of symptoms and deficiencies that have been noticed. Follow item by item of this list together with the master from the workshop or his representative. If, nevertheless, something remains unclear to you, then ask about it again. Show the identified shortcomings directly on the car. Complete your request for a repair.Common type expressions «fulfill according to TÜV» or «renovate for vacation» downright programmed for subsequent disagreements. For example, when you need to pay for work that, in your opinion, was not necessary. Always make a repair request in writing. In the contract, it is necessary to specify the types of work performed as accurately as possible. Thanks to this, you can always show the confirmation of the ordered services in the workshop.
In order to never get into a mess, negotiate the prices for repair services in advance. Before submitting a repair request, you can pre-divide it by material and salary costs. Set a price cap for commonly occurring additional work. If the amount of work cannot be precisely determined in advance, then indicate in the workshop your specific, minimum possible cost of repair work. Make a request for estimated diagnostic costs. If, for example, your car consumes too much fuel or starts poorly if the engine «stutters» or strange noises are heard on the wheels, then diagnosis will most often be more expensive than the actual repair. Therefore, limit the troubleshooting to the price limit as well. For answers to your inquiries, please provide the workshop with your phone number. Typically, a recall should follow if the scope of the repair has become more extensive or more expensive than previously agreed parameters. You can also adhere to additional written agreements according to the contract with the workshop. In the event of an increased amount of work, ask the workshop to also send a preliminary cost estimate in writing. Reputable firms tend to calculate upfront costs in the event that subsequent repairs are not carried out. Due to unpredictable work in advance, the current calculation of the preliminary cost estimate can be exceeded by a maximum of 15-20%.
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